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Customer Experience Survey Questions

You don’t need to be a mindreader to know what your clients want — simply send a questionnaire. One of the best ways to learn clients’ experience is to conduct surveys. The client experience survey questions let you gather the required feedback from which can be used to make important business decisions. If the responses are positive, you can continue with what works. On the other side, negative responses point the way towards improving their experience. Below are some of the sample client experience survey questions that you can use to know more about what clients think about your products/services. Utilize this sample survey template to predict if your present clients are likely to your future clients as well.


Considering your complete experience with our company, how likely would you be to recommend our products to a friend or colleague?
Very Unlikely
Very Likely
How long have you been using our products/services?
Do you think our products/services have improved over time?
How well do our services meet your expectations?
How often do we exceed your expectations?
In what aspects have we exceeded your expectations? Please select all that are applicable.
How likely are you to purchase our products/services again?
How would you describe our products/services? Please select all that are applicable.
What was your favorite aspect of our products/services?
Did you consider any other providers before choosing us? If so, why did you choose us? Please select all that are applicable.
How do you rate the quality of our products/services?
How do you rate the value for money for our products/services?
How do you rate us as compared to other products/services in the same category?
How easy it was to access our products/services?
How easy it was to distinguish our products/services from others?
How do you rate us with our products/services features?
How do you rate us with our products/services updates?
Do you find our online documentation/FAQs helpful?
How helpful is our online documentation/FAQs helpful?
How easy is our product to learn?
Are online tutorials helpful?
How helpful are our online tutorials?
Do you like our website?
How was your experience with our website?
How was your experience with our customer support?
How easy was it for you to reach out to our customer support?
How was your overall experience with our customer support?
How soon did our customer support respond to your query?
How well did we understand your queries?
Is there anything else you would like to add?

B2B Surveys

Client Evaluation of Company Services Survey Questions

17 questions

Client Evaluation of Company Services Survey questions by QuestionPro offers questions on customer service and meeting the company needs. This is a questionnaire can be customized as per your need, which includes question samples that revolve around a project that the organization is working on in collaboration with a client. The client is expected to voluntarily rate the way the project is executed. For example, an organization can ask the client to rate factors such as how efficient is the account manager, satisfaction levels with the delivered results and the worthiness of the quality of results.

Following are the questions to gather feedback from the client regarding customer service provided during the project.

B2B Surveys

Supplier Service Evaluation Survey Template

40 questions

Supplier Service Evaluation Survey Questions and sample questionnaire template to evaluate the quality of service provided by vendors. This vendor evaluation / supplier survey questionnaire covers some critical metrics such as the support and time bound delivery of products, responsiveness to communication, back order fulfillments, logistics etc. Use this free survey template and effectively evalute your suppliers and vendors.

B2B Surveys

Business to Business Demographics (Short)

4 questions

Firm industry and size (4 questions)