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Guest Evaluation Survey Template

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. This is a customizable questionnaire sample which can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated.


Please check THREE most important reasons why you selected the [HOTEL] on this visit.
As a Hotel guest, please indicate how important the following items are for you:
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Not At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Not At All Important
Prompt "room service" delivery
A "quality" room service snack or meal
Please rate for the following services:
Excellent
Very Good
Good
Fair
Poor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A quality room amenities package (shampoo, soaps, etc.)
Using special services--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Excellent
Very Good
Good
Fair
Poor
Prompt "room service" delivery
A quality room service snack or meal
How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)?
How much time do you spend at other casinos (as an overnight guest at [HOTEL])?

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