15 Service Quality Survey Questions + Sample Questionnaire Template

Service quality survey questions to evaluate and analyze the quality of service provided to customer and clients by representatives. This sample questionnaire template has a comprehensive list of survey questions to ask customers for feedback on their experience while interacting with a service representative, such as the executive's expertise in understanding the problem, identifying causes and resolving concerns in a timely manner. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.

Considering your complete experience with our association and the activities conducted, how likely would you be to recommend us to a friend or a colleague?
«Very UnlikelyVery Likely»
How satisfied were you with the service quality on the basis of the below parameters?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Quality of Service
Process of getting problem resolved
Quality of customer service representative
Time taken by customer service representative to solve my issue
Knowledge of customer service representative
Wait time for my question to be answered
Overall satisfaction with
Please describe if there was any particular aspect of the service experience that was unique
Customer Service Representative

The customer service representative was courteous.
Strongly disagree
Somewhat disagree
Somewhat agree
Strongly agree
Which of the following qualities of the service representative stood out (as being superior)?
What qualities of the customer service representative that you did not like?
Not patient
Not enthusiastic
Not attentive
No qualities that I did not like
What would best describe your experience with the customer service representative?
Kept me waiting on hold
Had to explain several times
Didn't know how to handle problem
Had to ask other employees
Did not speak clearly
The customer service:
Gave me the wrong information
Didn't understand the question
Gave unclear answers
Couldn't solve the problem
No improvement needed
Over the next 12 months, how likely are you to replace your [PRODUCT] with another [PRODUCT OR BRAND]?
High chance
Equal chance
Low chance
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

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