Short Customer Satisfaction Survey Template

General product/service survey template based on customer satisfaction, use, and recommendations.

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us by taking a couple of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.


How often do you use [PRODUCT]?
once a week or more
a couple of times a month
once a month
every 1-6 months
less than every 6 months
Overall, how satisfied are you with [PRODUCT]?
Extremely Satisfied
Somewhat Satisfied
Somewhat Unsatisfied
Extremely Unsatisfied
How likely are you to use/purchase [PRODUCT] again?
Might or might not
Probably not
Definitely not
Never used
Would you recommend [PRODUCT] to others?
Might or might not
Probably not
Definitely not
What recommendations would you offer for improving [PRODUCT]?
Thank you for your feedback.

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